Frequently Asked Questions

Fragrances

What is VASA?

VASA Fragrances is an Indian fragrance house creating modern eau de parfums with carefully composed scents, distinctive character and a refined approach to contemporary luxury.

Are VASA fragrances for men or women?

VASA fragrances are designed to be enjoyed by anyone. Each scent has its own character rather than being limited to traditional men’s or women’s fragrance categories.

How do I choose a VASA fragrance?

Explore each fragrance by its scent family and notes, or start with the VASA Discovery Kit to experience all four fragrances before choosing a full-size bottle.

How should I store my perfume?

Store your perfume in a cool, dry and dark place away from direct sunlight, heat and humidity. Keeping it in its original box can also help protect the fragrance.

Please note that over time the colour of the perfume may change. This is not a fault in the product: it happens because the natural colours used in the fragrance are photosensitive.

Are VASA perfumes safe for skin?

VASA perfumes are intended for external use. Avoid contact with the eyes and broken or irritated skin, and consider a patch test if you have sensitive skin.

Discovery & Gifting

Do you offer corporate gifting?

Yes. VASA Fragrances offers corporate and bulk fragrance gifting for teams, clients, events and special occasions, with options for personalised gifting and delivery across India. Start a corporate enquiry.

Can I customise gift sets?

Yes. Corporate and bulk gifting can include personalised notes, branded packaging and fragrance selections based on your requirements.

Orders & Delivery

Do you ship across India?

Yes. We deliver to serviceable locations across India.

How long does delivery take?

Orders are generally processed within 1–2 business days, followed by an estimated delivery time of 4–8 business days, depending on the delivery location.

How can I track my order?

Once your order is dispatched, tracking details are shared through SMS, email or WhatsApp.

How can I cancel my order?

Orders can be cancelled before shipment. Once an order has been dispatched, cancellation may not be possible.

Returns

Can I return or exchange my perfume?

Returns or exchanges are not accepted for perfumes that have been opened, used, sprayed or have a broken seal. Claims may be considered for damaged, leaking, incorrect or defective products, subject to VASA’s return policy.

What should I do if my order arrives damaged?

Contact VASA within 48 hours of delivery with your order details, clear photographs and the required unboxing proof. Claims are reviewed according to the return policy.